Cancellation policy and how to log into Eventbrite 

smiley sad drawn by JBI need to cancel my booking

If you should need to cancel your booking (you must log into Eventbrite to do this), please note the following cancellation policy:

Within 14 days of the event: No refund
Within 1 month: 25% refund
Within 2 months: 50% refund
Over 3 months: all less £20 non-refundable deposit.

Help! How do I log into Eventbrite?

We use Eventbrite to save staff time. We therefore ask you to go through Eventbrite to cancel or amend your booking. If you have problems using Eventbrite, please don't be in touch with CTE but contact Eventbrite's help service: 0800 652 8399 or email them.

When you book, unbenownst to yourself, you're actually creating an account. Click the log in button and enter your email address. Then tell it you have forgotten your password. The site will give you a password. Use this to log in.

So how do I cancel and ask for a refund?

Log into Eventbrite using the instructions above. Under your name you will see 'tickets'. Click the ticket you wish to cancel or edit. The cancellation button is very clear. Not quite so obvious is the little 'edit' on the right of the screen. You can change any of your details there. If the edit button is no longer available, please contact the event organiser.

But I just want to change my booking from full-time to part-time!

Contact Lorraine Shannon, being very clear about which meals, including tea/coffee, you require. She will arrange a part-refund for you.

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